RMA Process

Step 1

Complete an RMA Request form as completely as possible. The form is available online here and in paper form available under Additional Resources to the right.

Email your form to: [email protected]

Step 2

Technical Support will review your information and issue an RMA number if your issue warrants it. Here are some things to consider with any RMA:

• If the material is not in warranty, we will need a Purchase Order (PO) before starting repairs.
• If it is in warranty and you eligible for Advance Replacement, a PO is needed that covers the cost of the replacement materials.
• Materials returned for credit must be in new/unused condition and are subject to a 30% restocking fee.

Step 3

Pack a copy of the RMA form with the materials you are returning. Mark the RMA number clearly on the outside of the packaging. 
Important: Any shipment received without an RMA number clearly displayed will be refused. 

Step 4

Ship the material to the address provided by Technical Support. 

Step 5

Upon receipt of your shipment, we will begin processing your RMA request.