Det-Tronics- United Technologies

Repair and Warranty Services

Each Det-Tronics detector is performance tested in our technical center before shipment. And, because of the confidence we have in our products, we offer some of the best warranties in the business.

However, in the harsh, demanding environments in which our detectors work, things can happen. If you need a repair, replacement or return, please follow these steps to ensure you get the fastest response.

Note: Please take a moment to see if your product can be repaired here.

Step 1 Perform the troubleshooting steps outline in your manual. No manual? You can search for it here.
Step 2 Contact your local authorized sales representative for troubleshooting support.
Step 3 Call or email Technical Support. Be sure to collect the necessary information before contacting us to ensure fastest service. You can find that here.
1.952.941.5665 – Option 3
1.800.765.FIRE (3473) – Option 3
Technicalsupport.det-tronics@carrier.com
Step 4 Should a return be necessary, Technical Support will email you a Return Material Authorization (RMA) number and a link to the RMA form. 
Step 5 Fill out the RMA form completely and pack it inside the shipping container. Also, mark the RMA number clearly on the outside of the packaging.
    Note: Any shipment received without an RMA number clearly displayed will be refused.
Step 6 Ship the material to the address provided by Technical Support.
Step 7 Upon receipt of your shipment, we will begin processing your RMA request.
Step 8 Check the status of your RMA via phone or email.
1.952.941.5665 – Option 3
1.800.765.FIRE (3473) – Option 3
RMA.det-tronics@carrier.com

 

Note: Det-Tronics will attempt to reapply custom configurations to match the product's received state. If this is not possible, the equipment will be returned to factory default settings.

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